Our Policy

1. Appointment Scheduling:

We highly recommend booking appointments in advance to secure your preferred date and time.
Walk-in customers are welcome, but availability may vary.

2 . Arrival Time:

Please arrive on time for your appointment to ensure you receive your full service.
Late arrivals may result in a shortened appointment time or rescheduling, depending on the schedule for the day.

3. Cancellation and Rescheduling:

We understand that plans may change. Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
Failure to provide sufficient notice may result in a cancellation fee. We do require your card details to book as we have a strict 'No show Policy'.

4. Hygiene and Safety:

We adhere to strict hygiene and sanitation standards for the safety of our customers and staff.
Please inform us of any health conditions, allergies, or injuries that may affect your service.

5. Service Satisfaction:

Your satisfaction is our priority. If you are not completely satisfied with your service, please inform us during your visit, and we will do our best to address any concerns.

6. Payment and Gratuity:

We accept cash and major credit cards.
Gratuity for excellent service is greatly appreciated. You may add it to your payment or provide it directly to your service provider.

7. Personal Belongings:

Please keep track of your personal belongings during your visit. We are not responsible for lost or stolen items

8. Mobile Phone Use:

To maintain a relaxing atmosphere for all customers, we kindly request that you silence your cell phone or set it to vibrate during your visit.

9. Feedback:

Your feedback is valuable to us. Please feel free to share your thoughts and suggestions to help us improve our services.
By adhering to these policies, we aim to create a pleasant and enjoyable experience for all our customers. Thank you for choosing De Ma'at Nail Salon, and we look forward to serving you!